ikas

The ikas integration is the most complete commerce integration. The agent can:

• Answer “where is my order?” with status and tracking.
• Search products — only items in stock in the requested size or colour are suggested, with prices and stock read from your store.
• Build a real cart link for what the customer chose in the chat, and update it as they add or remove items.
• Handle order requests — cancellation, address change and return requests — see Order requests.
• Send order notifications and abandoned cart reminders on WhatsApp — see below.

Connect

With Continue to ikas (where available): enter your Store name (your myikas subdomain), click Continue to ikas, approve Fluxy on your store’s own consent screen and come back. Nothing to copy.

With a private app:

1. In your ikas admin, go to Apps (Uygulamalarım) → Create Private App.
2. Give it product, order and customer read permissions (add order write permission if you want the agent to handle cancellations and address changes).
3. In the console go to Settings → Integrations → ikas and enter:
   • Store name — your myikas subdomain (for example mystore); the full address also works.
   • Client ID and Client secret from the private app.
4. Click Connect.

Order requests

• The agent first checks the order and its status, then asks the customer for a clear yes.
• By default your team then approves the request in the console before anything changes in ikas.
• An order that is already packed or shipped cannot be cancelled or changed from the chat; the agent says so.
• Cancelling does not refund money — refunds stay your decision in ikas.
• A return request is added to the order as a tag and a note, and the conversation is handed to your team.

Note

If your ikas plan does not allow apps to edit orders, the agent cannot cancel or change orders; your team sees the reason in the console and can do it in the ikas admin.

Order notifications on WhatsApp

Send customers a WhatsApp message when their order is received and when it ships (with a tracking button).

1. Connect a WhatsApp number first.
2. On the ikas integration page, open Order notifications on WhatsApp.
3. Choose the WhatsApp number that sends (if you have more than one) and turn on the events: Order received and Shipped, with a tracking button.
4. Choose the fallback language for when an order does not say the customer’s language.

The message templates are created for you on your WhatsApp account.

Tip

Ask customers at checkout to receive order updates on WhatsApp. Without that consent, only numbers that have already written to your WhatsApp number get notifications.

If the customer wrote to you in the last 24 hours, the notification goes as a normal message; otherwise as a template Meta has approved.

The card also shows the latest notifications and, if one did not go out, why.

Abandoned cart reminder

On the same card, turn on Abandoned cart reminder, with a button back to the cart:

• One reminder per cart, 1 to 24 hours after the customer left, never between 21:00 and 09:00 store time.
• Only when the customer accepted marketing messages in ikas and has WhatsApp consent on record.
• Skipped if the customer ordered in the meantime, or if ikas’s own reminder went out in the last 12 hours.

The card shows how many reminders went out and how many orders followed.

Identity checks

Like Shopify, an order number must be paired with the email or phone on the order before the agent shares or changes anything.

On WhatsApp, the agent can find the latest orders placed with the number the customer writes from, without asking for an order number — Meta has verified that number. If the number belongs to more than one customer, it asks for the order number instead.