Telegram
Customers write to your own Telegram bot and your agent answers. You create the bot in Telegram and paste its token — no app review, no extra account.
Connect
Section titled “Connect”- In Telegram, message @BotFather, send
/newbotand follow the steps. It gives you a token that looks like123456789:AAE…. - Go to Settings → Channels, find Telegram and paste it into Bot token. Copy the whole line.
- We ask Telegram which bot it is before saving. When it says connected, give the bot to an agent in the setup or from Channels.
How it works
Section titled “How it works”- The agent answers in private chats only. Messages in groups and channels are not answered.
- When the agent offers choices, they appear as buttons under the message.
- Photos and PDFs up to 5 MB open in the conversation in the console. For voice messages, videos and other files the agent is told what the customer sent, but cannot see it.
- Telegram has no message templates; every reply is plain text.
If something goes wrong
Section titled “If something goes wrong”| What you see | What it means |
|---|---|
| That does not look like a bot token from @BotFather | The token is incomplete. Copy the whole line from @BotFather, like 123456789:AAE…. |
| Telegram refused the token | The token is wrong or was revoked. Get the current one from @BotFather. |
| Telegram says this token does not belong to a bot | Use a token from @BotFather, not a user account. |
Disconnecting
Section titled “Disconnecting”Disconnecting stops Telegram from sending the bot’s messages to us. The token itself stays valid: to cancel it, send /revoke to @BotFather.