Trendyol questions
Once the Trendyol integration is connected, customer questions on your listings arrive as a channel.
Set up
Section titled “Set up”- Connect Trendyol under Settings → Integrations.
- Point an agent at the Trendyol channel — in the wizard or under Channels.
How it works
Section titled “How it works”- New questions are picked up regularly from Trendyol.
- The agent drafts an answer; answers wait for approval in Conversations before they are posted, because they are public on your listing.
- You can also answer a question yourself from Conversations; your own reply counts as approved.
- Trendyol accepts answers between 10 and 2,000 characters, and only for questions still waiting for an answer.
- Answers may not contain links, email addresses or phone numbers — Trendyol rejects them, so we stop such an answer before it is sent.