Troubleshooting & FAQ
“The key was rejected” when connecting
Section titled ““The key was rejected” when connecting”We test every key with the provider before saving. Check that you copied the whole key, that it has the permissions listed on the integration’s page, and — for Zoho and HubSpot — that you chose the right data centre.
The integration shows a problem after working fine
Section titled “The integration shows a problem after working fine”Open the integration’s page and look at health and the activity log. Keys are often revoked or expire on the provider’s side; connect again with a fresh one.
A WhatsApp number does not send messages
Section titled “A WhatsApp number does not send messages”A new number’s display name must be approved by Meta first — usually a few days. Also remember the 24-hour window.
The agent does not use my document
Section titled “The agent does not use my document”New knowledge sources (Docs, Drive files, Notion pages) wait for your approval. Approve them on the integration’s page.
A Notion page is missing from the list
Section titled “A Notion page is missing from the list”Share it with the integration in Notion: ··· → Connections → add the integration.
Where do approvals appear?
Section titled “Where do approvals appear?”In Conversations, as approval cards. Approving runs the action.
Still stuck?
Section titled “Still stuck?”Write to info@getfluxy.io with your workspace name and what you see on screen.