Google Calendar

The agent offers real free times and books the appointment once the customer confirms — instead of “we’ll call you back”.

Connect

1. Go to Settings → Integrations → Google Calendar and click Continue to Google Calendar.
2. On Google’s screen, grant calendar access (that is all we ask for) and come back.
3. Pick the calendar the agent books into. Leave it on the primary calendar unless bookings belong somewhere else.
4. Make sure your Opening hours are set on the Web chat setup screen.

How booking works

• Free slots = your opening hours minus busy times in the calendar. If no hours are set, the agent says so rather than offering 3 a.m.
• Bookings open up to 60 days ahead.
• Before booking, the agent summarises the appointment and asks the customer to confirm.
• Right before writing, it checks the calendar again, so two customers never get the same slot.
• Depending on your agent’s settings, a booking can also wait for your approval in Conversations.

Caution

On Google’s screen, keep the calendar box ticked. If you untick it, the connection cannot book and the console asks you to connect again.