Hepsiburada

Connect your Hepsiburada seller account to:

• receive customer questions (Satıcıya Sor) as a channel, answered from the console after your approval;
• answer “where is my order?” and product questions for Hepsiburada orders and listings.

Connect

1. In your Hepsiburada seller panel, open the integration settings and copy your Merchant ID, API username and API password. If API access isn’t enabled, request it from Hepsiburada.
2. In the console go to Settings → Integrations → Hepsiburada and paste them.
3. Leave Integrator name (User-Agent) empty unless Hepsiburada gave you a different integrator name — empty means your API username is used.
4. Set Environment to production (use sandbox only for Hepsiburada’s test environment).

Before saving, we check your questions and orders with Hepsiburada. If only one of them is permitted, the connection is saved and the integration page shows which one is closed. After Hepsiburada opens it, reconnect.

Good to know

• New questions reach your agent every five minutes. Each answer waits for approval before it is posted — see Hepsiburada questions.
• Order lookups need the order number and the email or phone on the order.
• Hepsiburada has no cart links and its API gives no product page address, so the agent shares neither.