Hepsiburada questions

Once the Hepsiburada integration is connected, customer questions on your listings (Satıcıya Sor) arrive as a channel.

Set up

1. Connect Hepsiburada under Settings → Integrations.
2. Point an agent at the Hepsiburada channel — in the wizard or under Channels. It shows up as Hepsiburada Q&A, with the address Merchant followed by your merchant ID.

How it works

• New questions are picked up from Hepsiburada every five minutes. Each question is its own conversation.
• The agent drafts an answer; answers wait for approval in Conversations before they are posted, because they are public on your listing. An answer you write yourself in the console is posted directly.
• Answers can be up to 2,000 characters and may not contain links, email addresses or phone numbers.
• You have one business day to answer a question; after that Hepsiburada closes it and an answer can no longer be posted.

Note

Questions that arrive while no agent is on the channel are not delivered later — an agent you connect afterwards only gets new questions.