Slack
The Slack channel is for your team, not your customers: an internal assistant that answers in your own Slack workspace.
Connect
Section titled “Connect”- Go to Settings → Channels and choose Slack.
- Approve the app for your Slack workspace on Slack’s own screen.
- Point an agent at it from Agents — usually an internal agent with access to your internal knowledge.
Good uses
Section titled “Good uses”- Answering team questions from internal documents (Google Docs, Notion).
- Answering data questions from BigQuery — read-only.
- Keep customer channels and internal data apart: give internal knowledge to the Slack agent, not the WhatsApp one.