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Slack

The Slack channel is for your team, not your customers: an internal assistant that answers in your own Slack workspace.

  1. Go to Settings → Channels and choose Slack.
  2. Approve the app for your Slack workspace on Slack’s own screen.
  3. Point an agent at it from Agents — usually an internal agent with access to your internal knowledge.
  • Answering team questions from internal documents (Google Docs, Notion).
  • Answering data questions from BigQuery — read-only.
  • Keep customer channels and internal data apart: give internal knowledge to the Slack agent, not the WhatsApp one.